Refund policy
Production errors
Fungi Farm stands behind the quality of products we manufacture. If an item has a production error that is attributable to our manufacturing process, we will replace it at no additional cost to you.
To report a suspected manufacturing defect:
- Contact us within 30 days of receiving the product.
- Include clear photographs and a brief description of the issue.
- Once we verify a manufacturing error, we will arrange a replacement.
Email info@fungifarmllc.com or use our contact page.
Damage during shipping
We package carefully and partner with third-party carriers for delivery. Once a shipment leaves our facility, the carrier is responsible for handling and safe delivery.
By placing an order, you acknowledge that Fungi Farm does not automatically replace products damaged in transit by a third-party carrier. Carriers maintain their own claims processes and insurance for transit damage.
If you receive a damaged shipment:
- Photograph the damage and keep the original packaging.
- Contact the carrier promptly to open a claim.
- Notify Fungi Farm with the details and documentation. We will help you through the carrier claim process and, where we can, work with you toward a fair resolution.
Ready-to-Fruit grow guarantee
Ready-to-Fruit blocks are guaranteed to grow. If your block isn't growing within 30 days and you followed our grow instructions, we'll replace it. Start a claim in Shopify or email info@fungifarmllc.com.
Questions
Contact info@fungifarmllc.com or visit our contact page.